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Find answers to your questions
-
Installing Your System
- Downloading the Mobile App
- Unboxing Your System
- Connecting To WiFi
- Welcome Letter
- Adding Sensors
- Understanding Zone Types
- Testing Your System
- Adding Smart Home Devices
- Adding Video Devices
- Managing User Codes
- How Do I Set Up Rules, Scenes, and Schedules?
- Managing Notifications
- Rebooting the Interactive Panel
- Creating System Event Notifications
- Interactive Touchscreen Overview
- How to Arm and Disarm Your System
- Arming Modes and Options
- How Do I Cancel An Alarm?
- Panic Buttons
- Geo-Services
- Bluetooth Touchless Disarming
- Two Factor Authentication
- Deleting A Device
- How to change or reset password
- Highlights
- Mobile App vs Web Portal Experience
- Alarm.com Knowledgebase
- Video Analytics
- Video Ground Zones and Trip Wires
- Video Recording and Rules Notifications
- Viewing Saved Video
- Streaming Live Video to the Touchscreen
- Video Cloud Storage
Table of Contents
Mobile App vs Web Portal Experience
Table of Contents
The customer portal and mobile app are a powerful team to interact with. While some features are only available in one or the other, most features are in both. Below are a few examples of what each can do.
Web Portal
- Manage Logins: The “Manage Login” section is where you can add a username and password for accessing the mobile app or web portal. The user codes are the 4 digit codes to arm/disarm your system
- Notifications: Create custom notifications you want to receive from your system.
- Geo-Services: Enable geo ability for your system
- Rules: Set up rules to automate your home and make life more convenient.
- Scenes: With Scenes you can trigger a series of actions with the touch of a button. Choose from default scenes like “Home” or “Away”, or create your own. Each Scene can control multiple components of the home, including the security system, lights, locks, and thermostats.
Mobile App
- Set Up User Codes: Set up User Codes for your family members, friends, dog walker, nanny or anyone who has access to arm/disarm your panel.
- Enable/Disable Notifications: Click Notifications to enable Push Notifications. You can also add or manage your push, text and email notifications on-the-go. Note: Notifications must be created in the Web Portal.
- Activate Geo-Services: Enable automatic rules and alerts based on your phone’s location through Geo-Services. Be alerted if you’ve left home without arming your system, pause video recordings for privacy, and have your thermostat adjust when you’re approaching home. Note: Enable this feature in the Web Portal first.
- Add Devices: Add additional security, automation, or video devices to your system.
Updated on 06 Nov 2023