System activity history using the app

The activity history on the app is useful for viewing a quick summary of the recent activity for a system. The history on the app shows a maximum of 200 events. To view more than 200 events and use more detailed filters, view the activity history using the website.

System activity history using the website: 

In addition to viewing and searching event history within the past 60 days, the following features are also available using the website:

• Enhanced filters and search options that make it easy to access system information (e.g., filter by time of day, device types, activity types, etc.).
• Export system search history results for analyzing the system and keeping records. 
• View key system events using the Highlights feature. The Highlights feature provides a visual summary of key events in a compelling story format with short video clips and animated icons.
• Quickly see groups of related events (e.g., when you come home, activity such as the garage door opening, system disarming, and lights turning on will be shown together).
• Commercial-specific enhancements:
  • Filter by Business status (e.g., Opened on Time, business hour warnings, and Closed Unexpectedly).
  • Enterprise accounts will be able to see all of their Locations on the same Activity page, search for activity at specific locations, and perform quick comparisons of activity across two or more locations.

Delete a system user

Performing the following steps removes all of the user's information (e.g., associated email address, phone number, etc.) from the entire system. 

Remove a user's security system access

Performing the following steps only removes the user's access to the security system but retains all of the user's additional information (e.g., associated email address, phone number, etc.). 

Primary phone contact 

When swapping to a different phone that was associated with the primary login, the primary phone contact on the account should be updated if the number is different. This ensures that the primary contact is up to date in case the primary contact needs to be reached for any reason.

For more information about how to update the primary phone contact, see Change a phone number.

Rules and notifications 

The rules and notification on the account should be updated to reflect any phone swaps that are performed. The new phone should be added to the contact recipients for any desired rules and notifications, and the old phone should be removed from any rules or notifications. This ensures minimal disruption in system usage and notifications. 

Alarm.com Geo-Services 

When swapping to a different phone, update the list of Geo-Devices that are attached to the account. In this case, delete the old phone from the Geo-Devices list on the account and add the new phone to the list. 

For more information about how to configure Alarm.com Geo-Services, see Using Geo-Services.

Two Factor Authentication  

Primary phone contact 

When swapping to a different phone that was associated with the primary login, the primary phone contact on the account should be updated if the number is different. This ensures that the primary contact is up to date in case the primary contact needs to be reached for any reason.

For more information about how to update the primary phone contact, see Change a phone number.

Rules and notifications 

The rules and notification on the account should be updated to reflect any phone swaps that are performed. The new phone should be added to the contact recipients for any desired rules and notifications, and the old phone should be removed from any rules or notifications. This ensures minimal disruption in system usage and notifications. 

Alarm.com Geo-Services 

When swapping to a different phone, update the list of Geo-Devices that are attached to the account. In this case, delete the old phone from the Geo-Devices list on the account and add the new phone to the list. 

For more information about how to configure Alarm.com Geo-Services, see Using Geo-Services.

Two Factor Authentication  

To change a video device name using the customer app:

1. Log into the customer app.
2. Tap Video.
3. Tap Manage Devices.
4. In Video Devices, tap  next to the video device to be edited.
5. Tap Rename Device.
6. Enter the new name.
     Note: Camera names can have a maximum of 16 characters each.
7. Tap OK.

To change a video device name using the customer website:

1. Log into customer website.
2. Click Video.
3. Click Settings.
4. Using the Video Device dropdown menu, select the video device to be edited.
5. Click Video Device Info.
6. In the Video Device Name field, enter the new name.
     Note: Camera names can have a maximum of 16 characters each.
7. Click Save.

To change the primary account phone number using the website:

1. Log into the website.
2. Click Settings.
3. Click Account Management.
4. In Account Information, click Update Account Information.
    Note: If unable to edit this information, contact your service provider.
5. Enter the new phone number in the Phone Number field.
6. Click Save.

To delete a login using the website:

1. Log into the website.
2. Click Users. 
3. Click Manage Logins.
4. Click  for the login name to be deleted.
   • If the delete option does not display, your login may not have permissions for login management. Contact the user with access to the primary login to remove a login. 

 Note: The primary login cannot be deleted and deleted logins cannot be recovered. If the primary login name or email address needs to be updated, see Change a login name or Change an email address. 

To change the account primary email address using the customer app:

1. Log into the customer app using the primary login of the account.
2. Tap MORE .
3. Tap Login Information.
4. Tap Email Address.
5. Enter the new email address in the Email Address field.
6. In the Current Password field, enter your current password.
7. Tap Save.

To change the account primary email address using the customer website: 

1. Log into the customer website using the primary login of the account.
2. Click Settings.
3. Click Login Information.
4. In Login Information, click Email Address.
5. Enter the new email address in the Email Address field.
6. In the Current Password field, enter your current password.
7. Click Save.