Looking for help?
Find answers to your questions
-
Installing Your System
How Tos
- Managing User Codes
- How Do I Set Up Rules, Scenes, and Schedules?
- Managing Notifications
- Rebooting the Interactive Panel
- Creating System Event Notifications
- How to change or reset password
- Highlights
- Mobile App vs Web Portal Experience
- Alarm.com Knowledgebase
- Video Analytics
- Video Ground Zones and Trip Wires
- Video Recording and Rules Notifications
- Viewing Saved Video
- Streaming Live Video to the Touchscreen
Table of Contents
Central Monitoring Station Overview
Table of Contents
Peace of mind is a big part of what you’re looking for and being able to leverage our state-of-the-art central monitoring station provides you with everything you'll need to rest easy.
24/7
Fully staffed by certified agents 24 hours/day, 365 days/year.
UL Certified
Our central monitoring station is consistently being tested in a variety of areas. Its UL certification indicates it meets nationally recognized safety standards.
TMA 5 Diamond Certified
This annual designation is granted to the monitoring centers that exhibit an exemplary commitment to customer service, performance and employee education.
Fully Redundant
We offer full redundancy on all of our systems 100% of the time, which offers your customers the safety and security they expect.
Updated on 06 Nov 2023