A system event notification notifies you of important security and property management concerns, such as low battery or malfunctions.

Types of system events included

The following are the types of system events that may be included in the notification.

Note: Some events may not appear depending on what devices or features are associated with the customer's system.

Urgent events

• The system is unable to arm
• My panel is not communicating
• My property loses power
• A sensor was bypassed
• A device is in malfunction
• Someone tries to tamper with a device

Important events

• A garage or door lock can't be secured
• A device is temporarily disabled
• A device has low battery
• A device is not responding
• Video upload limit reaches 50%, 90%, and 100%

Other events

• A locked keypad is disabled after multiple invalid code entries
• Power is restored to my property
• A new device or sensor is added to the system
• Someone successfully logs into the system
• Someone unsuccessfully tried to log into the system

To create a system event notification using the Customer Website:

• Log into the Customer Website.
• Click Notifications.
• Click New Notification.
• Click System Event.
• Name the new notification rule.
• In Urgent, click to select any concerns to be notified about.
• In Important, click to select any concerns to be notified about.
• In Other, click to select any concerns to be notified about.
• To choose notification recipients, click Add.
• In the Address book, click to select the recipients to be notified, or click New to add a new Address Book recipients.
• Click Close.
• Verify the notification is configured with the correct settings.
• Click Save.

To create a system event notification using the Customer app:

• Log into the Customer app.
• Tap the menu icon (3 horizontal lines) .
• Tap Notifications.
• Tap the gear icon .
• Tap + .
• In Create Your Own, tap System Event.
• Name the new notification rule.
• In Urgent, tap to select any concerns to be notified about.
• In Important, tap to select any concerns to be notified about.
• In Other, tap to select any concerns to be notified about.
• To choose notification recipients, tap Add.
• In the Address book, tap to select the recipients to be notified, or tap Add Contact to add a new Address Book recipients.
• Tap Close.
• Verify the notification is configured with the correct settings.
• Tap Save.